Privacy And Cookie Policy

As data controllers, TriviumVet employs appropriate technical and organisational measures to meet the requirements of GDPR and ensures that all processors do the same.

We will never use your data for direct marketing purposes without your consent. At any time you may opt out (i.e. refuse the use of your personal data), including at the time the data is collected, or on every subsequent marketing message. Unsubscribing will always be free of charge and fully respected.

It should be noted that other methods of communication (confirmation of meetings or reminders, etc.) do not fall under “direct marketing”, however consent will still be collected for this.

TriviumVet complies with the EU General Data Protection Regulation (GDPR) 2016/679 as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. TriviumVet adheres to the requirements of lawfulness, fairness & transparency, purpose limitation, data minimisation, accuracy, retention, security, and accountability.

We collect the following type of personal data which can be used to identify or contact you. This may include:

(i) Your name, address, telephone number, and email address.

This will only be collected if you voluntarily submit it to us;

You directly provide TriviumVet with most of the data we collect. We collect data and process data when you:

  • Register online.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies

When you contact TriviumVet to avail of any of our services, including but not limited to: Our website or online forms– www.triviumvet.com

We will ask you to provide, either by phone or electronic means, your name, address, date of birth, telephone number, and email address. This information provided will be used by TriviumVet to:

 – verify your identity

 – provide you with the service you have requested

 – respond to your enquiries or provide customer support

 – contact you in the case of a data breach

 – provide you with advice, dependent on the information you have given

 – seek feedback for ongoing service improvements

 – communicate with you regarding other TriviumVet products and services

When we communicate with you regarding our products and services for the first time we will give you the option to “opt-in,” and on every subsequent communication there will be an option to “unsubscribe.” If you subscribe to our email newsletter, we use email tracking to record and save your email address to your subscriber record to monitor and store your preferences.

TriviumVet will never share your personal information with any other third party without your consent unless required to do so by law.

All of your personal and health data is stored securely, offsite and in electronic format on our secure CRM system. All electronic communications are hosted within platforms which are SSL-secure, password protected and encrypted. TriviumVet has adequate measures in place to ensure that your information is held securely, within the EU. Any personally identifiable information you elect to make available publicly on our sites – e.g. posting comments on any of our blog posts – will be available to others.

Access is restricted to essential personnel of TriviumVet who are bound by their professional ethics and/or confidentiality agreements.

We may provide non-personal data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website.

The third parties to whom we may provide this information may include, commercial partners, sponsors, licensees, researchers and other similar parties. We will never disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements).

We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

Your data will be held by TriviumVet as long as is legally required.

After that time period your data will be securely deleted. For subscription services your data will be held until such time as you “unsubscribe”. Refer to the “right to erasure request form” on the website to request that personal data held by TriviumVet be erased from our systems.

TriviumVet would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request TriviumVet for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that TriviumVet correct any information you believe is inaccurate. You also have the right to request TriviumVet to complete information you believe is incomplete.

The right to erasure - You have the right to request that TriviumVet erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that TriviumVet restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to TriviumVets processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Trivium transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via e-mail, phone, or mail:

email: info@triviumvet.com

Call us at: +00353 51 348972

Or write to us: Unit 1N, Block, Cleaboy Business Park, 1A Old Kilmeaden Road, Waterford, X91 DEC4

Refer to the “right to erasure request form” on the website to request that personal data held by TriviumVet be erased from our systems. Any request should be put in writing and will be responded to, by us within 30 days.

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